Tuscany Village Apartments

Worst living situation I’ve had. We made sure to be clean in our apartment yet ended up with a rat. Refused to send pest control and instead laid traps themselves. 5 months later, they close the case saying since the rat hasn’t been sighted in a while, they’ll consider it gone. A day after they closed the case, pest control was at our door. Never closed any points of entry, just laid some more traps. The traps stayed in the apartment for about 8 months until we moved out. Not to mention that there’s a severe lack of communication and respect from management.

There has been a leak in the ceiling from the upstairs apartment for 26 days now. I have serious concerns it will be fixed with proper mold remediation, especially after reading other reviews here. To top it off, the management is upset with US, for being impatient about repairing a 26 day leak. They changed keys without notifying us. It doesn’t seem Tuscany has the best interests of their residents in mind. Have your kids find someplace else to live.

Never sign a contract with this place. Do not do business with SHS Co. They are completely different before and after the contract. They deceive tenants with lies before signing, and once issues arise, they respond with wordplay and avoid contact altogether. To all parents: For the safety of your children and your own peace of mind, avoid any properties managed by this company at all costs.