Eden's Moving Services Inc.

I am filing a formal complaint against Eden's Moving Services regarding a recent move that resulted in significant property damage, missing items, and extremely poor customer service. I hired Eden's Moving Services to move my household belongings with the expectation that my property would be handled with reasonable care. Unfortunately, my experience was unacceptable. During the move, the following occurred: Two televisions were delivered with broken screens. My dresser was damaged.

I want to go on record and say this was the worst moving experience I’ve ever had, and I’ve moved nine times in the last 12 years. From start to finish, the company was extremely disorganized. On Wednesday, I was told the movers would arrive either Friday or Saturday. I requested Saturday, but they said they could not guarantee the day. They did, however, promise to provide at least 24 hours’ notice. Instead, at 11:20 a.m. on Friday, the truck owner and movers called saying they were already outside my house and ready to begin. I had received no advance notice.

Movers damaged our stairs with their dolly. We reported it immediately with photos and video. Instead of owning it, the company demanded multiple bids and a visit from their own handyman before admitting fault — a stall tactic to delay paying, not a real investigation. We bought the crew lunch and tipped generously when there were in the home. Didn't matter. When it came time to fix what they broke, they ducked. Repairs done, paid out of pocket. Never again. Call anyone else... these guys are a joke. Just look at all the other reviews singing the same tune.